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The role of end-user training in technology acceptance

    • Bryan Marshall, Georgia College
    • Robert Mills, Utah State University
    • David Olsen, Utah State University


    The purpose of this paper is to examine the role end-user training has on performance expectancy and effort expectancy, two variables associated with technology acceptance. The technology-based elements of the HIPAA security rules among oral surgeons were used for the study. The method of the investigation was a cross-sectional correlational study using a self-reported mailed questionnaire. The survey was created using preexisting scales from the Unified Theory of Acceptance and Use of Technology. Results suggest end-user training is positively correlated with both performance expectancy and effort expectancy.

    Keywords: End-User Training, IS Survey Research, Technology Acceptance, Unified Theory of Acceptance and Use of Technology, Health Care, HIPAA

    APA Citation: Marshall, B., Mills, R., and Olsen, D. (2008). The Role of End-User Training in Technology Acceptance. Review of Business Information Systems, 12(2), 1-8.